Making an appointment was easy enough. Arranged for an oil change and to look into some brake noise. The inspection was completed, I was notified of the issues found and approved for the work to be done. I was also informed of an "upcoming" repair but was not pressued to spend more money today. Will schedule that repair for the future and continue to have my maintenance done with Top Notch. Snacks, drinks, and comfy chairs available if you need to wait for your repairs like I chose to.